Customer Engagement Specialist - Dental Industry

This role is a combination of customer service taking inbound calls as well as making outbound calls in support of our outbound sales team.

We are seeking someone preferably with dental experience, but will also consider someone with medical, medical device or pharma experience.

Responsibilities:

• Take inbound calls and call current and past clients 
• Call out to current and new clients to detail new product launches
• Update all contact information with current customer information within our CRM system
• Manage existing and new contracts with customer base
• Inform clients of promotions and upcoming events
• Communicate with representatives and clients in regards to orders and returns
• Adjust sales scripts and approach to better service the needs of customers
• Introduce field sales representatives to meet with customers
• Introduce Continuing Education Seminars to clients· Process web and client orders in Canada
• Initiate outbound calls to current clients to verify product needs
• Initiate outbound calls to non-clients to generate leads and opportunities
• Other duties as may be required from time to time

Requirements:

• Minimum 1 years’ experience in inside sales, customers service or account executive roles
• Dental/Medical Experience is preferred
• Organized, self-starter, and detail oriented
• Excellent communication skills, written and spoken
• Excellent phone manner
• Familiarity and/or able to work with SAP or equivalent CRM system
• Proficient skills with Microsoft Office, with a focus on Excel
• Works well independently and within a team environment
• Spanish and/or French, speaking and writing is preferred