Customer Service Representative / Jr. Account Manager

Toronto, ON

The role of an Jr. Account Manager is to manage the daily operations and organization of various customer accounts. You are to work in a supportive role to the Business Development Manager and Senior Account Managers in all aspects of the business from the development of new ideas through to the management of the execution.

Duties and Responsibilities:

• Managing up to date customer profiles;
• Data Management: Maintaining accurate and up to date customer information (BOM, PO)
• Customer Development: Developing relationships and serve as one of the customer’s primary point of contact
• Monitoring new development projects for both new and existing accounts including working with the R&D team and coordinating cosmetic samples
• Coordinating purchase orders between the Operations department and customers
• Monitoring inventory and shipment details
• Providing excellent customer service with thorough knowledge of company products, services and features in order to meet customer needs

Job Qualifications:

• Exceptional communication skills
• Experience in sales and account management in consumer packaged goods industry is preferred
• Experience in Cosmetic manufacturing is an asset
• Must have trend consciousness and a passion for fashion and cosmetics
• The ability to think strategically and proactively are crucial, as well as being able to excel in a fast paced, high pressure environment
• Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
• Post-Secondary education required. Courses in business, fashion, cosmetics, sales or marketing are a welcomed asset
• Superior problem solving skills

Benefits:

• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• GRSP
• On-site parking
• On-site gym
• Company events
• Corporate discounts