Service Manager

Sydney, NS

We are the Maritimes' only John Deere Dealership with 15 locations to serve you.

We are looking for a skilled, dedicated person to fill the position of Service Manager at our Sydney, NS location.

Purpose:

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities

• Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes and procedures.
• Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff.
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates.
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses.
• Actively participates in recruiting, staffing and development of training plans for all service department staff.

Requirements

• Above average computer skills, preferably with experience using Microsoft Office.
• 2+ years experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.) or equivalent.
• A proven ability to effectively communicate with team members to achieve desired results.
• A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
• Experience in the powersports, agricultural, heavy equipment, or related industry considered an asset.

What We Offer:

• Full-time employment
• Opportunity for advancement within a progressive organization
• Competitive compensation package which includes salary
• Family health benefits
• Company pension plan
• Boot and tool allowance
• We are now offering a personal finance training program through Enriched Academy for all our employees

Please apply today!

Please note:  If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index.  Please keep an eye for it in your email.  Sometimes it goes to your junk mail.

Please submit your resume today!