Key Accounts Manager
Etobicoke, ON
Key Accounts Manager
Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!
Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.
At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.
We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.
Why Convoy Supply?
- Growth Opportunities: We believe in developing our people and offering them the chance to advance.
- Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
- Commitment to Safety: Your well-being is a top priority, every day.
- Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
- Employee Assistance Programs and Telemedicine Services
- Retirement saving plans
- Employee referral bonuses
- Paid training and development
- Paid time off (vacation, sick time and company-paid holidays)
- Short- and Long-term disability coverage
Summary
The Key Accounts Manager is responsible for managing and growing relationships with strategic customers across the Ontario region. Focused on customer satisfaction, retention, and revenue growth, this role will act as the main point of contact for key accounts, ensuring alignment between customer needs and company offerings. The Key Accounts Manager will also supervise Outside Sales Representatives, supporting their development and performance to ensure consistent service to clients. Working closely with the General Manager, this position plays a key role in driving regional sales performance and executing on strategic priorities.
Key Responsibilities
- Manage a portfolio of key customer accounts across Ontario, ensuring strong relationships and long-term loyalty.
- Act as the main liaison between customers and internal teams, coordinating pricing, service delivery, and product availability.
- Supervise and mentor key accounts specialist, ensuring their alignment with account goals and service standards.
- Identify growth opportunities within existing accounts and pursue new business within the region.
- Collaborate with branch managers, inside sales, and operations to ensure fulfillment, delivery accuracy, and service excellence.
- Monitor customer performance, including sales volume, margins, and satisfaction metrics.
- Handle escalations and proactively resolve issues to maintain high levels of customer satisfaction.
- Stay informed of market trends, competitor activity, and customer projects within the territory.
- Provide regular updates and forecasts to the General Manager and contribute to strategic planning.
Qualifications
- 10+ years of experience in B2B sales or account management, ideally within the construction materials or building supplies industry.
- Strong interpersonal and communication skills with a customer-first mindset.
- Experience leading or mentoring team members is an asset.
- Proven ability to manage multiple priorities and relationships simultaneously.
- Strong negotiation and problem-solving abilities.
- Knowledge of the Ontario market is an asset.
- Valid driver’s license and willingness to travel regularly within the assigned territory.
