Branch Manager

Mississauga, ON

Branch Manager

Address - 1055 Cardiff Blvd, Mississauga, ON

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Summary

The Branch Manager oversees all aspects of branch operations, ensuring exceptional performance, customer satisfaction, and employee engagement. This role is responsible for maintaining compliance with company policies and safety standards, while fostering a positive team culture. The Branch Manager drives profitability and collaborates with departments across the organization to support overall business success.

Responsibilities

Operations Leadership

• Oversee day-to-day branch operations including warehouse, delivery, and customer service functions.
• Ensure adherence to safety protocols, compliance standards, and operational best practices.
• Implement process improvements to enhance inventory accuracy, order fulfillment, and service levels.
• Lead continuous improvement initiatives focused on operational quality, efficiency, and effectiveness.
• Maintain a visible leadership presence within the branch to support staff and customer engagement.

Team Management

• Recruit, train, and lead branch staff to build a strong, accountable, and engaged team.
• Conduct regular coaching and performance reviews to support employee growth and retention.
• Promote a culture of teamwork, safety, and continuous improvement.

Customer & Stakeholder Relations

• Ensure exceptional customer service by resolving escalated issues and promoting service excellence.
• Maintain strong relationships with key customers, vendors, and internal departments to support business success.
• Communicate clearly and professionally with internal and external stakeholders to address issues, manage expectations, and ensure satisfaction.
• Investigate and resolve complex issues related to inventory discrepancies, customer orders, and service challenges.

Financial & Performance Management

• Manage branch P&L to meet or exceed financial targets, including cost control and revenue growth.
• Monitor and analyze branch metrics through regular reporting and take corrective actions to meet budgetary and operational goals.
• Drive branch profitability by managing expenses, supporting sales efforts, and ensuring timely and accurate order fulfillment.
• Provide regular performance reporting and analysis to Regional leadership.

Requirements

• Minimum 5+ years of experience in a leadership role, preferably within the building supply, construction, or distribution industry.
• Proven leadership skills with the ability to manage, coach, and inspire a team.
• Strong problem-solving and decision-making abilities; able to respond effectively in a fast-paced environment.
• Excellent communication skills (verbal and written), with a professional and respectful approach.
• Ability to drive a culture of continuous improvement and customer satisfaction.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and ERP systems.
• Demonstrated ability to build positive, cross-functional working relationships.
• Commitment to upholding company values and safety standards.