Coordinator Regional Referral System

Thunder Bay, ON

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

ABOUT THE ROLE

Reporting to the Manager, Regional Referral System the Referral Coordinator will support Central Intake for the North West Wound and Vascular pathway.  The Referral Coordinator is responsible for routing referrals after initial assessment to all required services based on the care plan determined by the Advanced Practice Clinician in Wound Care.  The North West Wound and Vascular pathway uses a distributed model of Advanced Practice assessors located across North West Ontario and supports a principle of care as close to home as possible.  As such, this pathway connects clients with approximately 30 services and over 300 services locations across North West Ontario. 

This position requires a system-wide orientation as clients may be assessed and care plans created by agencies other than St. Joseph’s Care Group. The Referral Coordinator will also contribute to system improvement and support planning activities by identifying service gaps and shortages across the network.

HIRING DEADLINE: March 17, 2026

Applications will continue to be accepted until the position is filled. However, consideration of submissions after the deadline will be at the organization's discretion. Applicants are encouraged to apply by the Hiring Deadline.

This posting is for a newly created position within the organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Bachelor's degree or Diploma in health care administration, registered health care professional or a related field
• At least 2 years of experience in a healthcare environment

Skills/Abilities:

• Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
• Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
• Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management activities
• Ability to multitask and deal effectively with ambiguity in a high time sensitive and fast paced environment
• Be self-directed, goal-oriented and able to manage time and priorities with minimal supervision
• Experience with system navigation and knowledge of community resources
• Ability to communicate effectively and concisely, both orally and in writing
• Ability to establish and maintain effective working relationships with superiors, co-workers, and customers
• Ability to identify, understand, and meet the requirements of internal and external customers
• Independent judgment when dealing with confidential and sensitive issues, including the ability to maintain confidentiality of records, actions, and information relating to clients and/or hospital business
• Proficient in data entry with the ability to maintain a high degree of speed and accuracy
• Ability to switch between and work across multiple digital platforms is required
• Demonstrated regular attendance at work
• High degree of proficiency and comfort with technology including Electronic Medical Records and electronic databases
• Knowledge of the health care system in North Western Ontario including acute and post acute care, primary care, home care, long term care and community support services
• Demonstrated regular attendance at work

Asset:

• French Language proficiency is considered an asset
• Knowledge of referral management software is considered an asset

Conditions of Employment:

• This position shall be conditional upon a satisfactory Criminal Record & Judicial Matters Check (CRJMC) where indicated, to ensure the absence of relevant criminal convictions.

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
• Shape the Future: Get involved in research and teaching initiatives that make a real difference.
• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.
• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.