Patient Account Resolution Specialist

Phoenix, AZ

At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members. 

We are looking to hire an efficient Patient Account Resolution Specialist to work with our patients to settle their accounts in a timely manner. This includes researching, auditing, rebilling, and collections of delinquent accounts. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. Due to the nature of the position, the Account Resolution Specialist will interact with patients over the phone on a regular basis providing exceptional customer service to maximize the patients' experience.

Responsibilities:

• Handle an average of 80-100 inbound and outbound calls per day speaking to patients and motivating them to bring their accounts to a current status 
• Educates patients on services, pricing, and financial responsibility 
• Identify, address, and resolve any patient concerns regarding their account 
• Enters payments/charges for treatment rendered and performs daily payment/charge reconciliation  
• Validate and/or obtain authorization for payment from patients 
• Processes payments via phone and online 
• Verify and update patient demographic data when necessary 
• Complete necessary reports on regularly scheduled dates 
• Complete reminder calls to patients regarding upcoming appointments and modifying appointments as needed 
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices) 
• Any additional duties and responsibilities may be added or changed at any time 

Qualifications:

• Bilingual in English and Spanish 
• High School Diploma or GED equivalent 
• Knowledgeable of dental and medical terminology preferred 
• Exceptional written and verbal communication abilities 
• Excellent organizational skills and ability to multitask 
• Must be comfortable utilizing de-escalation skills when communicating with patients 
• Ability to be an empathetic, active listener, who has strong follow through skills when speaking with patients 
• Ability to think creatively, problem solve, and work independently 
• Must have a growth mindset and the ability to adapt to change 

Benefits:  

Risas Dental and Braces offers a comprehensive benefits package including:   

• Medical and vision benefits   
• Free dental services  
• 401(k) with employer match  
• Paid Time Off 
• Tuition reimbursement opportunities  
• And many other ancillary benefits   

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.