Service Advisor - Heavy Truck - Senior and Junior
Strathroy, ON
We have two service Advisor positions available in our truck repair facility located in Strathroy Ontario.
1. Senior Service Advisor - previous heavy truck experience required
2. Junior Service Advisor - just great customer service and soft selling skills. Training is provided for the heavy truck skills
We are a family-owned and operated facility dedicated to providing comprehensive preventative maintenance services. We excel in getting tasks done right the first time and are continually expanding our offerings, which now include a mobile service truck, mobile emissions testing for heavy diesel vehicles, air conditioning services, and the latest OEM diagnostic capabilities. We have also become warranty-authorized service providers for Cummins Engines, International Trucks and Walinga feed systems.
As a key member of our Service Department, you will handle a variety of daily responsibilities. You will work with a supportive team and have opportunities for growth and career development. If you are looking for a challenging career where you can support the dealership, staff, and customers while contributing to the growth of our business, this is the perfect opportunity for you. Your proven ability to efficiently support a service department, focusing on customer and employee satisfaction, makes you an ideal candidate for this role.
Duties and responsibilities:
- Greet customers, assess service needs, and provide clear recommendations.
- Provide timely updates and respond to customer communications.
- Process payments accurately and maintain confidentiality.
- Collaborate with the shift supervisor and technicians for accurate diagnosis and repair estimates.
- Manage service appointments, confirm appointment times, and update the schedule.
- Obtain repair authorizations and ensure invoice aligns with estimate.
- Maintain a clean work area and detailed records of services performed.
- Complete and update yard inspections, understanding the status of all units.
- Develop an understanding of heavy truck systems and provide basic technical assistance.
Requirements:
- Excellent communication skills by phone, email, and in person.
- Service Advisor experience (1 year preferred) for the Senior role. Only customer service experience for the junior role.
- Strong presentation skills and ability to communicate concepts and ideas.
- Ability to work in a dynamic team environment where tasks change daily.
- Strong organizational and multitasking skills.
- Proficient in taking and recording notes in a clear and easy-to-understand manner.
- High School diploma or equivalent
- Basic computer skills including use of Microsoft Outlook, Windows, and Internet navigation
- Automotive experience is an asset
What we offer:
- A very competitive pay plan with exceptional earning potential.
- Group Health/Dental/Life/LTD Insurance
- Working with experienced technicians.
- Opportunity for advancement within the organization.
- A leadership team that trains and mentors staff to ensure success.
Shifts:
- 4-day work week
- Tuesday, Wednesday, Thursday 6am - 4:30pm
- Friday 6am-6:30pm
Compensation:
- Senior Service Advisor; $80,000 to $90,000 annually plus bonuses
- Junior Service Advisor: $45,000 to $60,000 annually plus bonuses.
Please note: Once your application has been received, you will be asked to complete a few application questions. Please look for the invitation in your inbox within 15 minutes of your apply.
